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Avatar jj.spelman asked

Thoroughly disappointed in YooTheme (lack of) Support

I am extremely frustrated and quite honestly very angry at the lack of assistance in this forum. For paid software we should either get direct support or at least a high tier of support.

I have left questions over the last 3 weeks that have not been answered at all. You could perhaps tell me to take a flying leap on any of them - at least something. But completely ignoring questions for products I have paid for is deplorable.

how can you justify this behavior?? I am a great fan of your products but your support is terrible.

http://yootheme.com/support/question/108821 10 days ago

http://yootheme.com/support/question/108863 10 days ago

http://yootheme.com/support/question/108810 11 days ago

http://yootheme.com/support/question/108654 13 days ago

http://yootheme.com/support/question/108505 18 days ago

  • ZOO
  • General Question
  • YOOtheme Pro

2 Answers

2

Avatar ulrich.geber answered

I totally agree with you and share your frustration and anger.
I asked a question on Feb. 07. On Feb. 17 I included my complaint about the complete absence of support (for which I paid...) in the hidden information because I didn't want to be offensive in public. Still no reaction...
Product Catalog: Inquiry form for item?
A second question I asked seems to fall into oblivion as well...

1

Avatar carsten.bock answered

Folks same here! I´m totaly disappointed due i knew they had an excellent support some years ago but now it lacks too much!

I aksed a question 13 days ago and still got no answer. this is not amusing if you need to build customer websites and have to be in time with a projectplan. So i think it might be time to move over after beeing more than 6 years customer of yoothemes.
very sad!

my last question was:
https://yootheme.com/support/question/109040

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