When asking for assistance of any kind please generally post a link to your site and — where applicable — a page showing the subject of your question. A first hand look at the page could possibly tell us more about several aspects which are probably important when it comes to explanations, instructions or troubleshooting.
Without providing sufficient information you will rarely get a spot-on answer because everybody is left to guessing what might be wrong and how to approach your issue.
If you don't want to openly post the URL or it is set "Offline" (Joomla) or otherwise locked (via
.htpasswd for instance) just click Edit at the bottom right of your initial question (= the first post in this thread) and then use Add hidden information at the bottom left to provide the required access data.
Anything in the Hidden Information field will only be visible to the YOOtheme support team.
Once there is a page to inspect I will take a look to see what I can suggest.