[Tutorial] A comprehensive guide to updating a Warp 7 template/theme
To make sure that your issue is not caused by something that already has been taken care of you have to use the most recent version available.
About the version number information in the download area
At the time being the version number shown in the download section on the YOOtheme only applies to the template/theme part of the package. It does not reveal the version of the included Warp framework.
When a new Warp update is released, all packages using this version of Warp will updated, but the version number or the date shown in the list of downloads will not be changed. The official version number and the date will only be changed if files of the template/theme are updated.
In other words: You have version 1.0.11 of your template/theme "XYZ" installed and see a version number 1.0.11 in the list of packages. But your package might still not be up to date because your installed package runs on Warp 7.3.20 but the Warp included in the current package is 7.3.22. The noticiation in the backend of your template/theme should correctly inform you, though, that there is a Warp update you should apply.
This is a frequent cause for irritiation. YOOtheme is working on a solution to make this more transparent.
It should be a standard procedure but is still worth mentioning: Make a full, restorable backup of your site and database before applying any update. The extension Akeebabackup — available for Joomla and WordPress — is highly recommendable for this purpose and easy to use.
Important: If you modified original template files make a backup before you update and carefully re-apply your changes after the update. Do not just replace the updated files by your older versions. This could well break the theme/template.
To avoid this risk of irrevocably losing your customisations without warning
see the chapters about customizing: Warp 7.
The "[Tutorial] Create a custom style for a Warp 7 template" may also be helpful.
Applying the Update
Once this is taken care of:
Download the most recent "Joomla 3.x Template" (Joomla) or "WordPress Theme" (WordPress) package.
Install it via Extensions > Extension Manager > Install > Upload Package File (Joomla only) or access your site's folder via FTP and upload and merge (WordPress) the files and folders from the package to their corresponding locations on your server to replace any older files and add possible new files.
As a personal recommendation: Unless you have a very good reason and are very experienced you should strictly refrain from any kind of partial or selective update. The template/theme and the framework are a closely knit and highly complex unit. If you just update parts of it there might be inconsistencies. Even if a notification says "New version available! Download Warp Theme Framework 7.3.10" and does not explicitly mention the theme/template, do not try to update only the Warp framework by replacing the folder
warp/for instance. It may work or it may not work. Rather update the package as a whole.
Mind: This is a personal recommendation. Updating only the framework is of course technically possible. But if I were asked there are too many things to consider and in most cases it is not worth the risk.
Clear all caches:
Apply System > Clear Cache > √ [select all] > Delete (Joomla)
Still in System > Clear Cache apply "Purge Expired". (Joomla)
Delete the content of wp-content/themes/[yoo_theme_wp]/cache/ (WordPress)
Most important: Clear your browser's cache.
In the template/theme administration go to Settings > Development and once click the button "Compile LESS":
(Mind: Do not tick "Compile LESS in the browser on every page load."! This is something utterly different.)
Reload the page and test.