30-day money-back guarantee
Joining YOOtheme is risk-free. Cancel your subscription within 30 days and get a full refund. No questions asked.
Join a thriving community
Get in touch with over 150,000 fellow YOOtheme users in our support forum, chat or meet them on WordPress and Joomla events.
Support team that cares
Your opinion is important to us. Contact us. Our supporters and developers work hand in hand to help you.
Frequently Asked Questions
I haven't received my login details.
An email with your login details will be sent to you right after your payment has been approved. If you do not receive an email with your order confirmation or login details within an hour, please send us an email to firstname.lastname@example.org, and we'll check your order status.
Can I buy a single theme instead of a subscription?
No, our themes are only available as part of a subscription. Besides, instead of one theme, you get our multi-purpose YOOtheme Pro theme which comes in different styles and with different content. Change the style and the layout of your website and get regular updates with just one click.
Which payment provider do you accept?
We currently accept payments via Visa, MasterCard, American Express and PayPal.
Is there a discount for existing members?
We offer a 20% discount on Standard and Developer subscription renewals when you renew while your current subscription is active. Just go to the subscription page in your YOOtheme account and click on the Renewal button next to your active subscription.
Can I upgrade my subscription later?
Yes, you can upgrade your subscription by paying only the difference. Just go to the subscription page in your YOOtheme account and click on the Renewal button next to your active subscription.
Will my subscription extend automatically?
No, your subscription will not be extended automatically. You will be notified by email prior to your subscription expiration so you can purchase a renewal if you'd like to.
What happens when my subscription expires?
If your subscription expires, you can continue using the product you purchased. However, you will not be able to access new content and feature releases, updates and support.
My subscription expired, how can I reactivate my account?
If you want to reactivate your account, just pick a subscription and use the email address of your account when you check out, so the new subscription gets added to your existing account.
Can I use your products on multiple websites?
Yes, you can use our products on multiple websites. However, you can only update our products on as many websites as your active subscription allows you.
Can I remove the copyright information?
Do you offer refunds?
We offer a refund to unsatisfied customers within the first 30 days of purchase.
Which browsers are supported?
All our products support all recent versions of Chrome, Firefox, Edge, Safari, Opera and Internet Explorer 11.
Are the products working with 3rd party plugins and extensions?
Our products support most 3rd party plugins and extensions. However, it is impossible to know whether all plugins and extensions work with our products. If a 3rd party software you use is not compatible with our products, let us know, and we will inspect it.